CREATING A POSITIVE EXPERIENCE

Before moving in and after an assessment to ensure we can meet your loved ones needs we encourage people to come and try lunch and stay for the day. This helps to give comfort to all parties that they are making the right choice.

We also find that respite stays are a positive experience for all parties.

It’s great when families are part of this process as well, coming for lunch and sitting, watching and listening to how a typical day in the life of Pendennis works. We welcome this, as often these early experiences at Pendennis set the tone for how the relationships between all the parties develops.

A FLEXIBLE PROCESS

Subject to availability we welcome individuals who are looking for a short term break at Pendennis.

This is a flexible service that so often proves a positive experience to all parties. Choose one or two days through to a couple of weeks.

Many of the people living at Pendennis stayed for one or two weeks before making the decision to move in. It has proven to be a really popular service so please call Louise as soon as you feel it could be a good solution for you.

MAKING POSITIVE CHANGES

We understand that you may have worries and concerns, Louise prides herself on offering an open door approach by listening and helping where she can. Over time this has built trust and friendships with many families. Some of these friendships continue today.

Louise and her team have an open door (open phone now due to Covid 19) approach which encourages relatives to pop in or phone regularly and they are happy to answer questions; “how’s mum today” “what did she have for lunch” these things matter.

It helps to give comfort and a connection that often families and friends feel can get lost when their loved ones move in. Technology can help communication, and Pendennis has plenty of ways to keep in touch; roaming phones and iPads for video calls.

Regular quality assurance questionnaires are distributed which really help us get a better understanding of how we are doing. We analyse these and between us we look to make changes based on the feedback. Naturally if you ever have something you want to talk about you can do this at any time.

We’ve made a number of changes to Pendennis based on relative feedback, this web site being one of them!

Our friendly daycare service is open Monday to Friday, from 9:00am to 6:00pm, offering a warm, welcoming and caring place to enjoy the day. Whether it’s joining in with fun activities, enjoying good company and conversation, sharing meals and refreshments, or simply relaxing in a comfortable environment, there’s always something to look forward to.

Our caring team is here to make everyone feel at home, valued and supported, while encouraging independence and helping people stay active and connected. Daycare at Pendennis is also a wonderful way for families and carers to have some well-deserved time for themselves, knowing their loved one is safe, happy and in caring hands.

Come along, make new friends and become part of the Pendennis family – we’d love to welcome you!