We understand that you may have worries and concerns, Sam prides herself on offering an open door approach by listening and helping where she can. Over time this has built trust and friendships with many families. Some of these friendships continue today.
Sam’s and her team have an open door (open phone now due to Covid 19) approach which encourages relatives to pop in or phone regularly and they are happy to answer questions; “how’s mum today” “what did she have for lunch” these things matter.
It helps to give comfort and a connection that often families and friends feel can get lost when their loved ones move in. Technology can help communication, and Pendennis has plenty of ways to keep in touch; roaming phones and iPads for video calls.
Regular quality assurance questionnaires are distributed which really help us get a better understanding of how we are doing. We anlayse these and between us we look to make changes based on the feedback. Naturally if you ever have something you want to talk about you can do this at any time.
We’ve made a number of changes to Pendennis based on relative feedback, this web site being one of them!
Training
To help deliver the service our team are well trained and experienced in delivering care. Training is relevant, continually evolving and never stops at Pendennis. Just as important though is experience and a caring nature.
We don’t have many changes in the staff team but where we do need to appoint new members Sam will always act to either help the individual grow with us or let them know that Pendennis isn’t for them.
Having a balanced team that ‘get on’ is so important to successful care delivery, it’s not easy but a home with strong lines of communication really helps.
Email us: pendennis64@gmail.com
Call us: 01803 551351